Large/Heavy Furniture ItemsWherever possible, items are dispatched on a standard delivery charge. £5.00 and all orders over £100 are free delivery WHEN PURCHASED ON-LINE ONLY. However, fragile, heavy and large items require delivery by a specialist carrier and need additional insurance. The extra charges applied are to ensure that the product reaches you in perfect condition. Delivery of fragile, heavy and large items is £38 within the M25 and £58 to the rest of the UK. Delivery to Northern Ireland requires a bespoke delivery charge. For fragile, heavy and large items Please call 0208 758 1456 to place your order. Once your order has been processed, a Customer Services representative will contact you with a quote at which point you may continue with the order.PLEASE NOTE ! FREE LOCAL DELIVERIES ARE ONLY AVAILABLE WHEN YOU PURCHASE IN-STORE PLEASE ASK FOR FOR DETAILS WHILST VISITING.
MeasurementsPlease ensure you measure correctly before placing your furniture order. Consider staircases, doorways or any tight spaces used as access points. If you need to return an item of furniture, the original delivery charge will be deducted from any refund or exchange value.
Store Purchase ReturnsAt Naked Grain we want you to be delighted every time you shop with us so we've made our returns policy simple. If for any reason you are unhappy with your purchase, return it to the store in its original condition within 14 days for an exchange or refund. We will only be able to issue a credit note for returns accepted outside this time frame.Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you.
DELIVERY TIMESWe will always try to deliver your order as soon as possible if in stock 2-4 working days. Small/Standard items - delivery within 6-8 working daysExtra Large Parcels / Furniture items - delivery 2-4 weeksINTERNATIONAL SHIPPINGWe are unable to deliver internationally. For a delivery quotation to Northern Ireland & Channel Isles. Please Call 0208 758 1456 during office hours.